PRIVACY POLICY

GENERAL CONDITIONS

The website www.floralsoul.md (hereinafter “the website”), dedicated to providing online shopping services, belongs to the company FLORAL SOUL S.R.L., with headquarters in the municipality of Chisinau, str. 31 August 1989, 78. By using the website of www.florasloul.md accept the Data Privacy Agreement, presented below.

This document relates to the collection and use of personal information that you provide us directly or indirectly when you use the services offered by this website.

We reserve the right to make changes or updates to the provisions of this Privacy Agreement without prior notice. The latest version will always be available at the web address.

FLORAL SOUL S.R.L. is aware of the importance of protecting the information taken from you, and this agreement sets out how we use this data.

Following the provisions of Law No. 133/2011 on the protection of personal data, the service provider processes personal data. Personal data is processed in accordance with good faith and is done based on and following the legal provisions. The processing of personal data is carried out by mixed means (automatic and manual), in compliance with legal requirements and under conditions that ensure security, confidentiality and respect for the rights of the data subjects.

The supplier collects and processes only the personal data provided by consumers when placing the order: name, surname, telephone number, address, and postal address.

Personal data are used exclusively to administer the site, provide access to specific information, deliver orders and contact the customer for order fulfilment. Through this information, users and consumers become aware of the fact that their data will be processed and used (name, surname, telephone number, address, postal address). The service provider processes the personal data of users and consumers collected through browsing, using and registering on the website www.floralsoul.md

Any information provided by the users and consumers of the website www.floralsoul.md will be considered and will represent the express consent for the personal data to be used by the Provider.

The provider will not disclose any of the data held to a third party, without the consent of the data subjects, and will not trade, exchange, or otherwise share this with other persons, except as required by applicable legislation (such as requests from public institutions, legal entities, or courts, and authorized entities processing personal data).

Personal data may be processed and used by the Provider for statistical purposes and further promotion.

The service provider meets the requirements of personal data security and ensures the protection of consumer data and protects it from being lost, destroyed, distorted/falsified or disclosed to third parties.

Employees of the service provider are obliged to respect the confidentiality of the personal data of consumers. The processing of personal data will be carried out by the authorized person of the Supplier.

The provider uses security methods and technologies according to the legal provisions in force.

The provider does not collect information related to transactions, such as no. to the card, expiry date, or country of origin.

For more details and information, any interested person can send an email to team@floralsoul.md or call +373 69 99 23 28.

DATA RETRIEVAL

If you want to benefit from the procurement of products offered through the site – you will need to provide us with personal information.

The data are retrieved only if you voluntarily and knowingly accept their transmission to us. The pages of the site where this information is needed contain a link to this document so that it can be analyzed, if necessary.

By using the website www.floralsoul.md, you automatically agree to the collection and processing of personal data, which are necessary for the processing/confirmation/execution of orders.

Personal data is only processed for legitimate purposes, such as providing the products you order, promotions, Google Analytics, cookies and notifications\newsletter.

All information containing personal data is stored and used only for the period necessary to achieve the purposes for which it was collected and in accordance with the provisions established by Law No. 133/2011 on the protection of personal data.

We use commercial security measures to prevent unauthorized access, maintain data accuracy and ensure the correct use of information on the site. Data transmission over the Internet or wireless network cannot be fully protected. Therefore, like other companies, we cannot guarantee the security of the information they provide to the Buyer, so they will do so at their own risk.

USE OF DATA

The confidential information taken from the site is used only for the successful use of the services offered, but also to contact you if necessary.

In addition, they may be used to present you with new opportunities, offers or other information.

DISCLOSURE OF COLLECTED DATA

We assure you that, without your consent, FLORAL SOUL S.R.L. will not disclose the retrieved information to a third party, except in the cases provided by law, when the transmission of this data is absolutely necessary.

You are responsible for maintaining the confidentiality of your personal information, including the careful use of the data used to authenticate You, regardless of whether the use of such data is with or without Your consent.

Our employees are required to strictly respect the confidentiality of any personal data in our possession.

Unfortunately, no data transfer over the Internet is guaranteed to be completely secure. However, we will take all reasonable steps to ensure that the security of Your personal information remains intact.

DATA ACCESS

We assure you that we take all reasonable measures to protect your data and keep it accurate and up to date. If you find any incorrect information about yourself, please contact us to make the necessary corrections. Thank you in advance!

In addition – our employees are required to strictly respect the confidentiality of any personal data in our possession.

This agreement is concluded between you and FLORAL SOUL S.R.L.. It regulates the way of use by you of (the services offered through) the website www.floralsoul.md, having priority over any previous agreement between you and FLORAL SOUL S.R.L.

PROTECTION OF PERSONAL DATA

The commitment of FLORAL SOUL S.R.L. regarding the protection of personal data

Your trust in our services and staff is a top priority for us. To provide you with the best possible experience, we are committed to continuous improvement across all aspects of our operations.

FLORAL SOUL S.R.L. knows the importance of your data and is committed to protecting its privacy and security. That is why we need to provide you in an integrated manner with the information related to the processing of your data, within the framework of these Terms and Conditions.

FLORAL SOUL S.R.L. respects the confidentiality of all our customers and the confidentiality of all visitors to our websites and will treat/process personal data with great care, in technical and organizational conditions of adequate security.

FLORAL SOUL S.R.L. processes the personal data received directly from you, as data subjects, or indirectly during the development of commercial/contractual relations when accessing the services offered by FLORAL SOUL S.R.L.

Personal data is collected only with your consent, whether it is provided knowingly and voluntarily on your initiative, or at the request of FLORAL SOUL S.R.L. This includes data provided through online forms, such as contact forms, product order forms, lottery and contest entries, and account registration on FLORAL SOUL S.R.L. websites, among others.

By using this website and other FLORAL SOUL S.R.L. websites, you agree to these provisions as well as to the general, technical, and participation conditions of FLORAL SOUL S.R.L.

WHAT PERSONAL DATA DOES FLORAL SOUL S.R.L. PROCESS?

The processing of personal data is any operation or set of operations, which is carried out on your data, by automatic or non-automatic means, such as: collection, registration, organization, structuring, storage, adaptation or modification, extraction, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, blocking, deletion, destruction, archiving.

To access the FLORAL SOUL S.R.L. websites, you do not need to provide us with any personal data.

In the context of the current activity of FLORAL SOUL S.R.L., including the performance of commercial/contractual activity, procurement of products, as well as in the context of fulfilling legal obligations, we may request certain personal data.

In this sense, FLORAL SOUL S.R.L. will process, among others, the following personal data: name and surname, telephone/fax, home address/residence, and e-mail.

WHO ARE THE PERSONS TARGETED?

The persons (targets) whose data can be processed by FLORAL SOUL S.R.L., exclusively for the purposes mentioned below are:

Individual customers of FLORAL SOUL S.R.L. (current, former or potential), visitors, the general public, their legal or conventional representatives/proxies;

The consequences of refusing to provide personal data You, as the data subject, are obliged to provide complete, updated and correct data.

To be able to offer you certain services specific to the activity, FLORAL SOUL S.R.L. will request the personal data necessary to provide the respective services, and the refusal to provide such data may determine the impossibility of providing FLORAL SOUL S.R.L... When you purchase a service provided by FLORAL SOUL S.R.L., we will collect personal data in connection with the provision of the respective services.

By reading these provisions, and by providing personal data to access the services of FLORAL SOUL S.R.L. through the websites owned by FLORAL SOUL S.R.L., you are informed and/or express your consent (you give your consent) regarding the processing of personal data in accordance with the legal provisions regarding the protection of natural persons regarding the processing personal data and the free circulation of these data (internal legislation law no. 133/2011 on the protection of personal data).

If the data processing is no longer necessary to provide a service, to fulfil a legal obligation, and is not justified by a legitimate interest of FLORAL SOUL S.R.L., you can refuse such processing or withdraw your previously given consent, refuse to produce effects for the future. For example, the Data Subjects can withdraw their consent for the processing of data for direct marketing, and personalized offers, at any time and without having to indicate a reason. After the resolution of the consent withdrawal request, the data subject will no longer receive commercial information regarding the services offered by FLORAL SOUL S.R.L.

WHAT ARE THE PURPOSES OF PERSONAL DATA COLLECTION?

We use your personal data only for the following purposes:

Running the commercial/contractual activity of FLORAL SOUL S.R.L.;

Marketing, promotion, advertisement, publicity, contests, advertising lotteries, loyalty programs, including the transmission of general or personalized commercial offers; development and improvement of services

Customer relationship management; commercial communication with customers through any means of communication;

Fulfilling incidental legal obligations;

Communication with public institutions or of public interest;

Archiving, statistical purposes;

FLORAL SOUL S.R.L. will consider all information collected from you as confidential and will not share it with third parties (except business partners, as this situation is described below) without your express and prior consent.

WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?

The recipients of the data may even be the persons (targets) who provided the personal data, as follows:

Individual customers of FLORAL SOUL S.R.L. (current, former or potential), visitors, the general public, their representatives/proxies, legal or conventional; (for the purpose of carrying out commercial/contractual relations);

The recipients (other than the persons concerned) of the data can be central and local public authorities, courts, police, (within the limits of legal provisions and/or as a result of expressly formulated requests), banking companies, bailiffs, insurance and reinsurance companies, market research organizations (statistical purpose), etc.

The confidentiality of personal data will be ensured by FLORAL SOUL S.R.L. and will not be provided to other third parties other than those mentioned in this document.

PROCESSING OF PERSONAL DATA FOR PROMOTIONAL PURPOSES (MARKETING)

The personal data provided by you (such as name and surname, e-mail address, fax number, mobile/landline number, etc.) may be processed by “FLORAL SOUL S.R.L. respecting your rights, in particular the right to information and opposition, for the following purposes: marketing (including direct marketing), contests, advertising lotteries, carrying out commercial communications for FLORAL SOUL S.R.L. services, including those developed together with a FLORAL SOUL partner S.R.L., through any means of communication, including through electronic communication services. The personal data provided by you may be used for promotional purposes (marketing) and for the products or services of other partners of FLORAL SOUL S.R.L., respecting your rights.

If FLORAL SOUL S.R.L. intends to use your data for direct marketing purposes, (if the persons concerned have opted for this) you will be informed in advance. You can exercise your right to prevent such processing by selecting the appropriate boxes in the forms/documents used to collect personal data.

Regardless of the situation, if you want your personal data to stop being processed by FLORAL SOUL S.R.L., you can expressly ask us to stop any data processing on our part. At the same time, when you want to stop receiving informative materials from FLORAL SOUL S.R.L., you can unsubscribe using the “Unsubscribe” button

In the relationship with FLORAL SOUL S.R.L., you benefit according to the applicable legal provisions of the following rights: the right of access, the right to rectification, the right to delete data, the right to restrict processing, the right to data portability, the right to opposition and the individual automated process.

PERSONAL DATA PROCESSING DURATION

In order to achieve the mentioned purpose, FLORAL SOUL S.R.L. will process your personal data throughout the contractual relations for which you accessed the service, until the moment you, or your legal/conventional representative, exercise the right of opposition/deletion (except in the case of that FLORAL SOUL S.R.L. processes the data based on a legal obligation or justifies a legitimate interest). After the end of the personal data processing operations, for the purpose for which they were collected, if you or the legal/conventional representative will not exercise the right of opposition/deletion, according to the law, these data will be archived by FLORAL SOUL S.R.L. for the duration provided in the internal procedures of FLORAL SOUL S.R.L. and/or will be destroyed.

What security measures are used to protect your data?

In order to avoid the unauthorized use of personal data, as well as possible abuses, we use security methods and technologies, together with appropriate policies and work procedures, to protect the collected personal data.

The complete security of data transmitted over the Internet can never be guaranteed. While FLORAL SOUL S.R.L. makes every effort to protect your personal data, we cannot absolutely guarantee the security of the data transmitted to the FLORAL SOUL S.R.L. websites. Any data transmission is done at your own risk. Once we receive your information, we will use strict security procedures and measures against unauthorized, unlawful use, destruction, accidental loss or disclosure of personal data.

WHAT ARE YOUR RIGHTS?

By reading this document, you have been informed about the rights you benefit from, according to the applicable legal provisions, namely: the right of access, the right to rectification, the right to delete data, the right to restrict processing, the right to data portability, the right to the opposition and the automated individual process. At the same time, when the processing is carried out based on consent, you have the right to withdraw your consent at any time in writing, addressed to FLORAL SOUL S.R.L., under the conditions of the applicable legislation, without affecting the legality of the processing carried out on the basis of consent before its withdrawal.

Also, you have the right to object at any time, free of charge and without any justification, to the processing of personal data for direct marketing purposes, using, if necessary, the unsubscribe function included in the marketing materials.

For the other purposes, you have the right to oppose, at any time, free of charge, that the personal data you provide to FLORAL SOUL S.R.L. to be the subject of processing, with the mention of the data and the intended purpose, only for well-founded and legitimate reasons, related to your particular situation, except in cases where FLORAL SOUL S.R.L. demonstrates that it has legitimate and compelling reasons that justify the processing and which prevail over your interests, rights and freedoms or that the purpose is to establish, exercise or defend a right in court. In case of unjustified opposition, FLORAL SOUL S.R.L. is entitled to further process the data in question.

By reading this document, you have become aware and understand that the personal data provided to FLORAL SOUL S.R.L. constitute determining elements for accessing the services offered by FLORAL SOUL S.R.L. and/or the performance of commercial/contractual activity.

HOW CAN YOU EXERCISE YOUR RIGHTS?

To exercise these rights, you can contact the Personal Data Specialist at FLORAL SOUL S.R.L. with a written, dated and signed request to the e-mail address: team@floralsoul.md. or to the following correspondence address: FLORAL SOUL S.R.L., with headquarters in the municipality of Chisinau, 54 M. Kogălniceanu str.

These provisions may undergo occasional changes/updates. We recommend that you check every time you use the FLORAL SOUL S.R.L. websites. these provisions, to be always informed in connection with them. By accessing the websites of FLORAL SOUL S.R.L. or using the services of FLORAL SOUL S.R.L. through the mentioned websites, after the changes, the new provisions will be considered accepted.

COPYRIGHT

The company FLORAL SOUL S.R.L. owns the copyright on the images and texts placed on the website www.floralsoul.md. In case of notification of a violation, you can report it to the following address: team@floralsoul.md.

ORDER REGISTRATION AND PAYMENT

Online payments for orders can be made with a payment card. Upon receipt of your order, you will receive a tax receipt confirming the payment.

Payments are processed with the highest level of security using a payment card, which enables secure online transactions. Bank card details are entered on the bank’s secure page. After completing the payment, you will receive a confirmation email.

Our payment processor uses the latest version of the 3D-Secure security standard. This global security measure enhances buyer authentication for secure online transactions by redirecting you to a secure page where authentication is performed using a one-time code for each transaction.

All products and services presented on www.floralsoul.md can also be paid for via VISA and Mastercard bank cards through the secure connection of the company “Paynet Services” S.R.L., Headquarters: bd. Decebal 6, Chisinau municipality. www.floralsoul.md undertakes not to disclose personal data to third parties or companies, except in the cases provided by the legislation of the Republic of Moldova.

Refunds are made only to the payment card that was used for the purchase.

To make a payment, you will need to enter your bank card details. The transfer of this information is done in accordance with all necessary security measures. The information is transmitted in encrypted form and is stored only on a specialized server of the payment system.

To make the payment, the following data will be requested:

• Card number (16 digits)
• Expiry date (month and year)
• CVC or CVV code (3 digits)
• Name and surname on the payment card

If the currency of the card differs from the currency of the transaction (MDL), then the conditions of the issuing bank will apply to the conversion of the amount withheld from the card account.

DELIVERY OF PRODUCTS / GOODS / SERVICES

After the registration of the order, the buyer is given the information regarding the expected date of transmission of the order by the couriers/delivery service.

Delivery within hours Chisinau is carried out within 48 hours from the confirmation of the order by our operators. Delivery is made between 10:00 – 12:00 and 19:00 – 20:00 and is free for orders within Chisinau.

Delivery within the Republic of Moldova will be arranged once the order is confirmed by our operators. The delivery schedule will be tailored to the customer’s convenience, and the associated fee will be discussed individually for each order.

No deliveries are made on Sundays or national holidays.

The delivery period may be extended in certain isolated situations (for example: unfavorable weather conditions, public holiday periods, unforeseen technical problems, etc.). We will notify you if we encounter one of the previously isolated situations.

You can choose any address for delivery – home, office or any other address, without additional payments. We only accept one delivery address per order. If you need to deliver the order to different addresses, please register different orders for each address.

Upon receiving the products, please, in the presence of the courier, check the integrity of the packaging, and the presence of the tax receipt. Any subsequent claims regarding these matters will not be accepted.

RIGHT OF RETURN

According to the notion of Law no. 105-XV of March 13, 2013, on consumer protection, the buyer has the right to return the product/merchandise purchased for certain reasons within 14 days from the day of payment. The funds are returned to the card from which the purchase was made.

Sample items cannot be exchanged or returned, in accordance with Annex no. 2 of Government Decision №1465 of 08.12.2003 (MO248-253/19.12.2003), as amended by Government Decision №1188 of 02.11.2007 (МО175/ 09.11.2007).

Company contacts in case of return: +373 69 99 23 28

Return request processing time: 5 days

Return Policy: Refund or replacement can only be initiated if the product is returned in the condition in which it was purchased. The return/exchange is made only on the basis of the receipt or tax invoice. After the expiration of 14 days from the moment of purchase, the return is not possible.

CONTACT DETAILS

The legal name of the company: Floral Soul SRL

IDNO: 1017600048603

Legal address: str. 31 August 1989, 78

Physical address: Mihail Kogălniceanu, 54
Contact phone: +373 69 99 23 28

Contact Email: team@floralsoul.md